Emotional Support Parrot Laws Explained

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The vibrant plumage, intelligent gaze, and often surprisingly articulate calls of parrots have captivated humans for centuries. Beyond their beauty and charm, many parrots forge deep bonds with their human companions, offering comfort, companionship, and a unique form of emotional support. As awareness of mental health and the therapeutic role of animals grows, so too does interest in emotional support parrot laws.

However, navigating the legal landscape surrounding emotional support animals (ESAs), especially less common ones like parrots, can feel like a labyrinth of regulations, misconceptions, and shifting policies. Unlike service animals, which are explicitly defined and protected by federal law, ESAs occupy a different, often more nuanced, legal space. Understanding these distinctions is crucial for any parrot owner seeking to have their beloved bird recognized as an ESA, whether for housing, travel, or simply to understand their rights and responsibilities.

This comprehensive guide aims to demystify emotional support parrot laws, offering clarity on federal regulations, state-specific nuances, and the practical implications for parrot owners. We’ll delve into the key legislation that impacts ESAs, debunk common myths, and provide actionable insights to help you confidently navigate the process, ensuring both your well-being and your parrot’s comfort are protected.

Understanding the Landscape: What is an Emotional Support Animal (ESA)?

Before diving into the specifics of emotional support parrot laws, it’s essential to define what an Emotional Support Animal (ESA) truly is and how it differs from a service animal. This distinction is fundamental to understanding the varying legal protections.

Defining Emotional Support Animals (ESAs)

An Emotional Support Animal is an animal that provides companionship, comfort, and therapeutic benefits to an individual with a mental or emotional disability. Unlike service animals, ESAs are not trained to perform specific tasks directly related to their owner’s disability, such as guiding a visually impaired person or detecting a seizure. Instead, their presence alone mitigates the symptoms of a person’s disability.

Key Legal Frameworks for Emotional Support Parrots
Legal Framework / Act Applies to ESAs (Parrots)? Key Provisions / Distinctions Impact on Air Travel (Historical/Current)
Fair Housing Act (FHA) Yes (for housing accommodation) Requires “reasonable accommodation” for tenants with disabilities to keep an ESA (including parrots) in “No Pet” housing, with legitimate documentation from a licensed professional. No direct impact on air travel; primarily housing-specific.
Americans with Disabilities Act (ADA) No (directly for ESAs) Covers “service animals” (dogs, miniature horses) trained to perform specific tasks. ESAs provide comfort, not task-specific work, and are generally not protected under ADA for public access. No direct impact on air travel; primarily public access.
Air Carrier Access Act (ACAA) – Pre-2021 Rule Yes (with documentation) Required airlines to accommodate various ESAs (including parrots) in the cabin if a licensed mental health professional provided documentation. Historical: ESAs (including parrots) were allowed to fly in the cabin free of charge.
Air Carrier Access Act (ACAA) – Post-2021 Rule No (ESAs no longer recognized) Defines “service animal” solely as a dog trained to do work or perform tasks. ESAs are now treated as pets, regardless of documentation. Current: ESAs (including parrots) must travel as pets, subject to airline pet policies, fees, and restrictions (e.g., in-cabin or cargo, size limits).
State & Local Ordinances Varies widely Some jurisdictions may have specific rules regarding exotic animals or ESAs that could impact housing (beyond FHA) or public access, requiring permits or imposing restrictions. Generally no direct impact on air travel, but may affect local transportation or public spaces.

For an animal to be considered an ESA, a licensed mental health professional (LMHP) must determine that the animal provides therapeutic benefits that alleviate one or more symptoms of the individual’s disability. This determination is typically documented in an official ESA letter, which is the cornerstone of any legal protection an ESA might receive.

Service Animal vs. Emotional Support Animal: A Critical Distinction

This is arguably the most important point of confusion for many. The law treats service animals and emotional support animals very differently:

  • Service Animals: Defined by the Americans with Disabilities Act (ADA), a service animal is specifically trained to perform tasks or do work for the benefit of an individual with a disability. These tasks must be directly related to the person’s disability. Only dogs and, in some cases, miniature horses, can be recognized as service animals under the ADA. Service animals have broad public access rights.
  • Emotional Support Animals (ESAs): While they provide crucial support, ESAs do not perform tasks that mitigate a disability. They offer comfort through their presence. Any animal can potentially be an ESA, including parrots. However, ESAs do not have the same public access rights as service animals under the ADA. Their primary protections fall under housing laws and, historically, some aspects of air travel (which has largely changed, as we’ll discuss).

For parrot owners, this means that while your parrot can undeniably provide profound emotional support, it will almost certainly not qualify as a service animal under federal law. Understanding this distinction is key to setting realistic expectations regarding your emotional support parrot’s legal status.

Why Parrots Make Excellent Emotional Support Animals

Parrots, with their intelligence, long lifespans, and capacity for deep bonding, are uniquely suited to be ESAs for many individuals:

  • High Intelligence: Many parrot species are incredibly intelligent, capable of learning words, phrases, and even complex problem-solving. This cognitive ability allows for engaging interaction that can be highly therapeutic.
  • Deep Bonds: Parrots are flock animals by nature and can form extremely strong, loyal bonds with their human caregivers. This companionship can be a powerful antidote to loneliness, anxiety, and depression.
  • Interactive & Engaging: Unlike some other pets, parrots often demand interaction. Their need for mental stimulation and social engagement can encourage owners to be more present and active, providing a positive distraction from mental health symptoms.
  • Unique Personalities: Each parrot has a distinct personality, which can be a source of joy, humor, and connection, offering consistent emotional regulation and support.

Key Federal Laws Governing Emotional Support Parrot Laws

When discussing emotional support parrot laws, two primary federal acts come to the forefront: the Fair Housing Act (FHA) and, historically, the Air Carrier Access Act (ACAA), along with the crucial non-applicability of the Americans with Disabilities Act (ADA).

The Fair Housing Act (FHA) and Assistance Animals

The Fair Housing Act (FHA) is the cornerstone of protection for individuals with disabilities who rely on assistance animals, including ESAs, in housing. Enforced by the U.S. Department of Housing and Urban Development (HUD), the FHA makes it illegal to discriminate in housing on the basis of disability.

What the FHA Means for Your Emotional Support Parrot:

  • Reasonable Accommodation: The FHA requires housing providers to make “reasonable accommodations” for individuals with disabilities. This includes waiving “no-pet” policies or pet fees for assistance animals. Your emotional support parrot is considered an assistance animal under these guidelines.
  • Definition of Disability: To qualify for FHA protections, an individual must have a disability that substantially limits one or more major life activities, and the ESA must provide a therapeutic benefit directly related to that disability.
  • No Breed/Size/Weight Restrictions: Housing providers cannot impose breed, size, or weight restrictions on assistance animals. This is especially important for larger parrot species like Macaws or Cockatoos.
  • Documentation: Housing providers can request reliable documentation (an ESA letter) from an LMHP verifying the individual’s disability and the need for the assistance animal. They cannot demand specific medical details or an animal’s training certification.
  • Direct Threat/Undue Burden: There are exceptions. A housing provider is not required to accommodate an assistance animal if it poses a direct threat to the health or safety of others, or would cause substantial physical damage to property, or if accommodating it would impose an “undue financial and administrative burden” or fundamentally alter the nature of the housing provider’s services.

HUD provides extensive guidance on the FHA and assistance animals. For example, a 2020 HUD Notice, “Assessing a Person’s Request to Have an Assistance Animal Under the Fair Housing Act,” provides a two-step inquiry for housing providers to evaluate ESA requests, emphasizing the importance of reliable documentation.

The Air Carrier Access Act (ACAA) – A Shifting Landscape for ESAs

Historically, the Air Carrier Access Act (ACAA), enforced by the Department of Transportation (DOT), provided protections for ESAs during air travel. This meant that passengers with a valid ESA letter could fly with their emotional support parrot in the cabin, often without a fee, even if the animal exceeded typical pet carrier size restrictions.

However, this has dramatically changed.

  • DOT’s 2020 Rule Change: Effective January 11, 2021, the DOT revised its ACAA regulations to define a “service animal” exclusively as a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability. This means that ESAs, including parrots, are no longer recognized as service animals under the ACAA.
  • Impact on Parrots: This change means that airlines are no longer required to accommodate emotional support parrots (or any other ESA) in the cabin free of charge or outside of pet carrier restrictions. Most airlines now treat ESAs as regular pets, subject to their specific pet policies, fees, and size/weight limitations. This often means smaller parrots may fly in a carrier under the seat, while larger parrots may not be permitted in the cabin at all.

It’s vital for parrot owners planning to fly to check with their specific airline about their current pet policies, as there are no longer federal protections for ESAs during air travel.

The Americans with Disabilities Act (ADA) – Why It Doesn’t Cover ESAs

The Americans with Disabilities Act (ADA) ensures equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications. However, it’s critical to understand that the ADA explicitly defines “service animal” as a dog (or miniature horse) individually trained to do work or perform tasks for a person with a disability.

  • No Public Access for ESAs: This means that under federal law, ESAs, including emotional support parrots, do not have automatic public access rights to places like restaurants, stores, hotels, or other businesses where pets are typically prohibited.
  • Common Misconception: Many people mistakenly believe an ESA letter grants them the same public access rights as a service animal. This is incorrect and can lead to misunderstandings, refusal of entry, and potential legal issues for the owner.

While some state or local laws might offer broader protections, federally, the ADA does not extend to emotional support animals. Always consult local regulations to understand any specific regional protections.

For many parrot owners, securing housing that accommodates their feathered companion is a primary concern. The Fair Housing Act (FHA) provides robust protections for individuals with disabilities who require an ESA, including parrots. Successfully navigating this process requires understanding your rights and responsibilities.

Making a Reasonable Accommodation Request

The process generally begins by making a reasonable accommodation request to your housing provider (landlord, HOA, co-op board, etc.).

  1. Identify the Need: You must have a recognized mental or emotional disability.
  2. Obtain Documentation: Secure a legitimate ESA letter from a licensed mental health professional (LMHP). This letter should state that you have a disability and that your parrot provides a therapeutic benefit that alleviates symptoms of that disability.
  3. Submit the Request: Provide the housing provider with a formal, written request for reasonable accommodation, along with your ESA letter. Clearly state that your parrot is an assistance animal and not a pet, and therefore should be exempt from “no-pet” policies or fees.

What a Valid ESA Letter Should Include:

  • The LMHP’s professional letterhead, license number, and contact information.
  • Confirmation that you have a disability (without disclosing specific diagnoses unless necessary).
  • A statement that your parrot provides necessary emotional support that alleviates at least one symptom or effect of your disability.
  • The date the letter was issued.

Important Note: The LMHP must be someone with whom you have an established therapeutic relationship. Beware of online services that offer instant ESA letters without a genuine evaluation, as these are increasingly scrutinized by housing providers and may be rejected.

Landlord Rights and Limitations

While the FHA is strong, housing providers do have some legitimate reasons to deny an ESA request:

  • Direct Threat: If the specific parrot poses a direct threat to the health or safety of other individuals (e.g., a history of aggressive biting, verifiable disease transmission risk). This must be based on objective evidence, not stereotypes or fears.
  • Undue Burden: If accommodating the parrot would impose an undue financial and administrative burden on the housing provider or fundamentally alter the nature of the housing services. This is a high bar to meet.
  • No Disability or No Nexus: If there is no verifiable disability, or if there is no clear connection (nexus) between the disability and the need for the parrot.
  • Owner Responsibility: Owners are responsible for the behavior of their emotional support parrot. If the parrot causes damage or becomes a nuisance, the housing provider may address these issues through standard lease enforcement, potentially leading to eviction if problems persist and are not mitigated by the owner.

Tips for a Smooth Housing Process:

  1. Be Proactive: Discuss your ESA needs with potential landlords before signing a lease, if possible.
  2. Be Prepared: Have your ESA letter ready and understand the FHA guidelines.
  3. Maintain Good Behavior: Ensure your parrot is well-behaved, not excessively noisy, and that its living area is clean to avoid legitimate complaints.
  4. Communicate: Maintain open and respectful communication with your housing provider throughout the process.
  5. Know Your Rights: If your request is unfairly denied, you can file a complaint with HUD.

Data from HUD complaints consistently show housing discrimination based on disability, including issues with assistance animals, to be a significant concern. While precise statistics for “emotional support parrots” are not available, cases involving assistance animals in housing are prevalent, underscoring the importance of understanding these protections.

Traveling by Air with Your Emotional Support Parrot: The Shifting Sands of the ACAA

The landscape for air travel with an emotional support parrot has fundamentally changed. As discussed, the Department of Transportation (DOT) revised the Air Carrier Access Act (ACAA) regulations in late 2020, significantly impacting ESAs. This section will clarify the current reality and offer advice for parrot owners.

The End of ESA Protections on Flights

Since January 11, 2021, the DOT no longer requires airlines to recognize ESAs as service animals. This means:

  • ESAs are now treated as pets: Airlines can treat emotional support parrots (and all other ESAs) as regular pets. This subjects them to an airline’s standard pet policies, which include:
    • Pet Fees: Expect to pay a fee for your parrot to travel.
    • Size and Carrier Restrictions: Most airlines require pets in the cabin to be small enough to fit in a carrier that stows under the seat in front of you. This typically limits travel to smaller parrot species. Larger parrots (Macaws, Cockatoos, African Greys, etc.) are generally too big for in-cabin travel under these rules and would likely need to travel as cargo, which is often not recommended for parrots due to stress and risks.
    • Health and Safety Requirements: Airlines often require health certificates from a veterinarian, proof of vaccinations, and may have specific requirements for the travel carrier itself.
    • Limited Numbers: Airlines often limit the number of pets allowed on a single flight.
  • No Special Public Access: During airport transit, your ESA parrot will not have special public access rights outside of its carrier.

Navigating Air Travel as a Pet Owner

If you must travel by air with your parrot, you will now do so as a pet owner, not an ESA owner with special protections. Here are actionable tips:

  1. Research Airline Policies Thoroughly: Each airline has its own specific pet policy. Visit their official website or call customer service well in advance of your travel date. Ask about:
    • In-cabin pet size and weight limits.
    • Approved carrier dimensions and ventilation requirements.
    • Required documentation (health certificates, vaccination records).
    • Booking procedures and fees.
    • Any restrictions based on destination (some countries have strict import laws for birds).
  2. Consider Your Parrot’s Well-being: Air travel is stressful for birds. Evaluate if the trip is truly necessary and if your parrot can handle it. Consult your avian veterinarian.
  3. Prepare Your Parrot:
    • Acclimate your parrot to its travel carrier well before the trip.
    • Practice short car rides in the carrier.
    • Ensure your parrot is healthy and accustomed to being handled.
  4. Direct Flights are Best: Minimize stress by choosing direct flights whenever possible.
  5. Pack Essentials: Bring familiar food, water, treats, and toys.

The Rise of Psychiatric Service Animals (PSAs)

It’s important to note that while ESAs are no longer recognized, individuals with mental health disabilities can still travel with a psychiatric service animal (PSA) under the ACAA. A PSA is a dog (or miniature horse) specifically trained to perform tasks that mitigate a mental or emotional disability. Examples include:

  • Reminding handlers to take medication.
  • Calming a handler during an anxiety attack.
  • Interrupting repetitive behaviors.
  • Providing a buffer in crowded spaces.

A parrot, by DOT’s current definition, cannot be a PSA because it is not a dog or miniature horse. This is another critical distinction for parrot owners to understand.

Public Access and Your ESA Parrot: Understanding the Limitations

One of the most frequent misunderstandings surrounding ESAs, including emotional support parrots, concerns public access. Unlike service animals, ESAs do not have a federally protected right to accompany their owners in most public places where pets are generally prohibited.

The ADA Does Not Grant Public Access to ESAs

As clarified earlier, the Americans with Disabilities Act (ADA) specifically covers service animals (dogs and miniature horses trained for specific tasks). The ADA’s definition does not include ESAs. This means that businesses, restaurants, retail stores, hotels, and other public accommodations are generally not required to allow ESAs inside.

  • “No Pets” Policies Apply: For an emotional support parrot, “no pets” policies in public establishments are legally enforceable.
  • Avoiding Conflict: Attempting to bring an ESA parrot into a non-pet-friendly public space based on an ESA letter will likely lead to refusal of entry and potential conflict.

Exceptions and Nuances

While federal law doesn’t provide general public access, there are a few scenarios where an ESA might be present in a public-facing setting:

  • Workplace Accommodation: An employer might be required to make a reasonable accommodation for an ESA under the ADA, but this is assessed on a case-by-case basis and does not constitute general public access. The animal’s presence must be necessary for the employee to perform essential job functions and not cause an undue hardship for the employer.
  • State and Local Laws: Some state or local jurisdictions may have laws that provide broader protections for ESAs than federal law. It’s crucial to research specific regulations in your area. However, such laws are rare for general public access.
  • Establishment Discretion: Some individual businesses might choose to allow pets, including parrots, at their discretion. This is not a legal right but a courtesy.

Ethical Considerations for Public Outings

Even if an exception applies, bringing a parrot into public places requires careful consideration of both the parrot’s well-being and public perception:

  • Parrot’s Stress Levels: New environments, crowds, and strange noises can be highly stressful for parrots. A stressed parrot is not receiving a therapeutic benefit and may exhibit undesirable behaviors.
  • Hygiene and Safety: Parrots can be messy and noisy. Ensuring your parrot is always clean, contained appropriately, and not a nuisance or potential health risk to others is paramount.
  • Public Perception: Misrepresenting an ESA as a service animal undermines the legitimate rights of individuals who rely on task-trained service animals and contributes to public skepticism about all assistance animals.

In most instances, the best approach for an emotional support parrot owner is to enjoy the companionship of their bird in environments where pets are welcome, or within the privacy of their home, where FHA protections apply. Respecting the law helps maintain the integrity of assistance animal regulations for everyone.

Documentation and Ethical Considerations for Emotional Support Parrot Laws

The credibility and ethical use of emotional support parrot laws hinge heavily on legitimate documentation and responsible ownership. As the scrutiny around ESAs grows, so does the importance of doing things correctly.

The Importance of a Legitimate ESA Letter

Your ESA letter is the single most important piece of documentation. It must come from a licensed mental health professional (LMHP) who has evaluated you and determined that your parrot provides essential support for your disability. This could be a psychiatrist, psychologist, therapist, clinical social worker, or medical doctor.

What to Look for in a Legitimate Process:

  • Genuine Assessment: The LMHP should conduct a proper evaluation, which includes a real consultation (in-person or via telehealth where permitted). They should understand your mental health condition and how your parrot specifically mitigates its symptoms.
  • Established Relationship: Ideally, the letter should come from a professional with whom you have an ongoing therapeutic relationship.
  • Professional Credentials: Verify the LMHP’s license number and that they are licensed in your state.

Beware of Scams and “Registries”

The internet is rife with websites offering instant “ESA certifications,” “registrations,” or “ID cards” for a fee, often without any genuine assessment. These services are almost universally scams and provide no legal protection. Housing providers are increasingly aware of these fraudulent schemes and will likely reject documentation from such sources. There is no official federal registry for ESAs.

Recent data indicates that the proliferation of illegitimate ESA documentation has led to increased skepticism and more rigorous screening by housing providers and a complete overhaul of air travel policies. Choosing a reputable professional for your ESA letter is not just about compliance; it’s about maintaining the integrity of legitimate assistance animal requests.

Owner Responsibilities and Ethical Practices

Having an emotional support parrot comes with significant responsibilities. Upholding these responsibilities is crucial for the well-being of your parrot, yourself, and for preserving the rights of all individuals who genuinely need assistance animals.

  1. Parrot Care and Welfare: You are responsible for your parrot’s health, hygiene, and overall well-being. This includes proper nutrition, regular veterinary care, and an enriching environment.
  2. Behavior and Training: While ESAs are not required to have specific task training, they should be well-behaved in public or semi-public settings (like a common area in an apartment building). Excessive noise, aggression, or destructive behavior can lead to legitimate complaints and potential revocation of accommodation.
  3. Hygiene: Ensure your parrot’s enclosure is clean and that the bird itself is well-maintained to prevent odors or unsanitary conditions, especially in shared living spaces.
  4. Accurate Representation: Never misrepresent your emotional support parrot as a service animal. This undermines the legal protections for service animals and can harm the credibility of legitimate ESA owners.
  5. Respect Boundaries: Understand where your ESA parrot legally can and cannot go. Respect “no pets” policies in public spaces where ESA protections don’t apply.

Table: Comparison of Service Animals, ESAs, and Pets

To further clarify the distinctions, here’s a comparative overview:

Feature Service Animal (ADA/ACAA) Emotional Support Animal (FHA) Pet (General)
Definition Individually trained to perform tasks for a person with a disability. Provides emotional support and comfort, alleviating symptoms of a disability through its presence. Kept for companionship or pleasure, without specific legal protections related to disability.
Species Allowed Dogs (or miniature horses for ADA). Any animal (e.g., parrot, cat, dog). Any animal allowed by local ordinances and property rules.
Required Training Extensive task-specific training. No specific training required. Basic obedience training (optional).
Public Access Rights Broad access to public places (ADA). Generally no public access rights (ADA doesn’t apply). Only allowed where pets are explicitly permitted.
Air Travel (ACAA) Protected (DOT Service Animal form required). No longer recognized as service animals; treated as pets. Subject to airline pet policies, fees, and restrictions.
Housing (FHA) Protected (Reasonable Accommodation). Protected (Reasonable Accommodation). Subject to “no-pet” policies and pet fees.
Required Documentation Verbal assurance of tasks; DOT form for air travel. Legitimate ESA letter from LMHP (for housing). None (except health/vaccination for some situations).

By understanding these crucial differences and adhering to ethical practices, owners of emotional support parrots can ensure they are both compliant with the law and respected within the community.

Conclusion

The journey to understand emotional support parrot laws can be intricate, but it is an essential one for any parrot owner seeking to leverage the undeniable therapeutic benefits their feathered companion provides. We’ve explored the critical distinctions between emotional support animals and service animals, emphasizing that while your parrot can be a legitimate ESA, its legal protections are specific and do not extend to general public access under federal law.

The Fair Housing Act remains a powerful ally for housing rights, ensuring that individuals with disabilities can secure reasonable accommodation for their emotional support parrot, even in “no-pet” buildings. However, for air travel, the landscape has shifted dramatically, with ESAs now largely treated as conventional pets. This necessitates thorough research of airline policies and a realistic assessment of your parrot’s suitability for travel. Outside of housing, public access for your ESA parrot is generally limited, requiring respect for ADA guidelines that protect task-trained service animals.

Ultimately, navigating emotional support parrot laws hinges on legitimate documentation, a clear understanding of federal and local regulations, and a strong commitment to ethical ownership. By ensuring your ESA letter is credible, understanding where your parrot is legally protected, and fulfilling your responsibilities as an owner, you can foster a harmonious relationship with your beloved bird while upholding the integrity of assistance animal protections for all. Your parrot brings immense joy and comfort; by being informed and responsible, you can help ensure their continued place by your side.

Frequently Asked Questions

What exactly is an emotional support parrot?

An emotional support parrot is a companion animal that provides therapeutic benefits, such as comfort and companionship, to an individual with a mental or emotional disability. Unlike a service animal, an emotional support parrot is not trained to perform specific tasks, but its presence alleviates symptoms of the disability.

Are emotional support parrots considered service animals under the ADA?

No, emotional support parrots are explicitly not considered service animals under the Americans with Disabilities Act (ADA). The ADA only recognizes dogs, and in some cases miniature horses, that are individually trained to perform work or tasks for the benefit of an individual with a disability, which significantly impacts their public access rights.

What federal laws apply to emotional support parrots in housing?

The primary protection for emotional support parrots in housing comes from the Fair Housing Act (FHA). Under the FHA, landlords are generally required to provide reasonable accommodations for individuals with disabilities who need an emotional support animal, even if there’s a “no pets” policy in place.

Can I fly with my emotional support parrot under current emotional support parrot laws?

Unfortunately, recent changes to Department of Transportation (DOT) rules mean that airlines are no longer required to accommodate emotional support animals, including parrots, in the cabin for free. Most airlines now treat emotional support parrots as regular pets, requiring them to meet standard pet travel policies and fees, or fly as cargo depending on their size.

What kind of documentation do I need for my emotional support parrot?

For housing accommodations under the FHA, you typically need a letter from a licensed mental health professional (LMHP) stating that you have a disability and that your parrot provides necessary emotional support. This letter should establish a nexus between your disability and the need for the animal, rather than relying on online “registrations” which are generally not recognized.

Can a landlord deny my request to have an emotional support parrot?

Yes, a landlord can deny a request for an emotional support parrot under specific circumstances, even with valid documentation. This might occur if the parrot poses a direct threat to the health or safety of others that cannot be mitigated, would cause substantial physical damage to the property, or if accommodating the parrot would impose an undue financial and administrative burden on the landlord.